Koli help

A clear answer, right when you need it.

Tracking, delivery, payments or a field issue: start with your situation and keep the useful context.

Track my parcel Back to Koli

Start with your situation

Help for Bénin

I am waiting for a parcelCheck its latest public update.I want to send a parcelStart with the guided shipment form.

I want to deliver with KoliPrepare or follow your application.

Practical answers

Tracking

Track a shipmentEveryoneUse the tracking number and recipient phone to view progress.

Public tracking shows the shipment status, latest known update, estimated arrival and relay point when applicable. This information appears after verifying the tracking number and recipient phone.

Practical answers

Support

Update a contact or addressRecipientRequest a correction from the support form linked to your shipment.

Provide the tracking number, recipient phone and requested correction. The Koli team verifies the request before updating delivery information.

Practical answers

Payments and refunds

Track a refundCustomerFollow the progress of a refund linked to a shipment.

When a refund is accepted, its status is updated on your invoice. The time needed to appear on your payment method then depends on your payment provider.

Practical answers

Delivery

Complete a delivery missionDriverOpen the mission, add the requested proof and report any issue from the driver space.

Accept the mission before it expires, follow the indicated steps, then add the requested proof: code, location, photo or signature. If something goes wrong, report it so support can take over the case.